FAQ

Our company handcrafts all products within 3 business days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 days to be handmade and then shipped.

Look for the following image if a product is ready for shipment immediately:

Products that are ready for shipment immediately will ship within 1 to 2 business days depending on the shipping method you select.

Our company ships through the following carriers

  • UPS
  • USPS

INTERNATIONAL SHIPPING

We happily support and love our international customers.

We ship all International products through USPS and UPS.

We happily support and love our international customers.

We ship all International products through USPS and UPS.

CandleBox Store is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

We offer a flat rate shipping fee for ALL international orders. International orders can receive free shipping on orders over $150.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

*Partial returns. For example: if you buy a candle trimming set, you must return the complete set, not just one item from the set.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.